FAQ’s

How do I order and pay?

You can place your order and pay on the website via credit card. As soon as you place your order you will receive a confirmation and receipt via email. If you have any questions about ordering please call 239-241-8575. Marco Baby Rentals has a 24-hour cancellation policy. We will refund you for the full amount if you cancel your order 24 hours prior to delivery.  Once we deliver items we don’t refund for early termination of rental items. For same day deliveries please call to check availability before placing your order.

 

How does it work?

Once you place your order you are all set. We will call or text to set up your delivery time the day before your arrival. If we need any additional information from you we will contact you. We will then contact you the day before you leave to figure out a good pick up time. Our goal is to make it as hassle free for you as possible! Please note, if you are staying in a gated condo complex somebody needs to be at the residence at time of delivery. 

 

Is it free delivery?

We offer FREE delivery and pickup on Marco Island, Fiddlers Creek, Hammock, Verona Walk and Lely. Please note we do have a $35.00 minimum order. We also offer free delivery to the Naples area with a minimum order of $75.00 dollars.
 

Will the items be at the rental when we arrive?

When you order items online you will add your check in details so we can schedule delivery at the appropriate time. Our general delivery time is 1:00 p.m. to 4:00 p.m. unless other arrangements have been made. You are responsible to notify the condo or place of rental in advance that we will be making a delivery. Please note, if you are staying in a gated condo complex somebody needs to be at the residence at time of delivery.

How do we arrange for pick-up of the items when we leave?

We will contact you the day before you leave to arrange a pickup time that works well for everyone.  

 

Is there a minimum order?

Yes, there is a $35.00 minimum order.

 

Are your cribs full size?

We carry standard full size wooden cribs like you would have at home as well as smaller portable cribs. both our cribs can fold and be moved to different rooms in your home or condo.

 

How do you clean your equipment?

We disinfect all of our baby equipment rentals using a combination of steam cleaning (which kills 99.9 percent of bacteria, germs and dust mites), commercial hydrogen peroxide wipes, plus natural baby friendly products for our laundered items. 

 

Do you install car seats?

No, we can not install car seats. The car seats will come with instructions
for proper installation. We can also point you to some helpful videos. This is a strict company policy.

 

Do you deliver car seats to the airport?

Please note! We do not deliver car seats to the airport.